Estimated Timescales for each merchant account

Unlike our competitors we are honest and up front about the time needed to apply for a merchant account. We do not say it will take a week when we know in fact it may take three. Yes this may put some people off, however what would you prefer?

The application timescales that we provide are from receiving all the relevant documentation back to us. Simply put - for every day it takes to receive the relevant documents back, that's at least how much of a delay there will be. For example if we provide an estimated timescale of 14 days to process and activate an account, but receive the documents back 10 days after sending them, the complete process from sending out the documents will take 24 days.

Please also note that we are working for you! Therefore once we know anything about your application we will notify you straight away. There is no benefit whatsoever for us to withhold information that would slow down an application. As we do not start to make a living ourselves until your account is active, it is extremely important for us to get you live and trading as soon as possible. Again, once we know anything you will too!

Optimal Account - We try and get the process done in 10-14 working days, however during busy periods, due to the amount of applications we receive, the application process may take 14-28 working days (from the time of receiving your documents). For help on understanding the documents please click here

World Account - The process should take 10-14 working days, however during busy periods, due to the amount of applications we receive, the application process may take 14-21 working days (from the time of receiving your documents). For help on understanding the documents please click here

Premier Account - Once the application has been received and approved, the account can be up and running in less than 10 working days. During busy periods the application process may take 10-14 working days (from the time of receiving your documents). For help on understanding the documents please click here

When you apply online you will receive an email normally within 2 - 3 business days informing you if you have passed the initial stage or not. If so, you will receive an email with a short list of pre-completed supporting documents to return. Once all forms and supporting documents have been received back to us, your application will be assessed, then you will be contacted with a decision. You will also be contacted if any questions regarding your application arise.

If there are problems with the paperwork submitted, such as incomplete data or inconsistencies, those issues will delay account approval.

Potential email problems

With both accounts you will be updated via email. If you have not received your emails please check all spam filters and junk mail folders before contacting us as this can often be the reason for missing emails. AOL is especially well known for deleting or junking email.

Product Descriptions

When filling in the application please make sure that you are as precise as possible with your product descriptions. Some customers have unfortunately been refused an account because they have failed to give an accurate description. For example - someone who is selling herbal products, may simply put 'Health care supplements'. However this can easily be misconstrued to mean pharmaceutical tablets, pills etc. However, if a description of '100% herbal products such as vitamins and protein supplements' had been entered then it would have passed the initial stage.

This also works in reverse. For example if you are renting out accommodation that you own and have control of (no third party). However you fail to mention that you will also be supplying flights etc. and do not have the necessary bonding, then your application will be rejected.

Providing false details and business descriptions

A number of businesses try to apply using false details and/or business descriptions e.g selling DVD's but in fact selling medication. As you can imagine this wastes alot of time for all parties involved, chiefly us. For this reason, anyone who knowingly provides wrong business information will be charged a £150 + VAT Fee

This practice is illegal and is classed under UK law as 'trying to acquire products or services under false pretenses'. As you can imagine we take this very seriously and anyone caught doing so will have their business details past over to the appropriate authorities

Any company who changes their business model must inform us as soon as possible, otherwise their account could be closed with immediate effect and no refund given.

Turnover Estimates

On the application you will be asked to give an estimated monthly online turnover. These will most likely be guesstimates as 90% of applicants have not yet started to trade online. Because of this please do not over exaggerate these estimates as they can hinder you application and final merchant account (if offered). Certain applicants think by exaggerating the amounts we will be more keen to help them. However this is not the case whatsoever. Not only will we help any company big or small, the fact that you have put very large monthly turnovers may mean you are actually deemed a higher risk. Therefore receiving different terms to those advertised (see disclaimer below) or not receiving an account at all.

Disclaimer

Please note that due to an applicants status and/or business model and following a full risk assessment of an application, we are unfortunately sometimes required to increase two specific elements: the settlement period and the rolling reserve, in order to increase the merchant's chance of obtaining a merchant facility with one of our sponsor banks

Indeed a longer settlement period and a larger rolling reserve are more likely to reassure our processing bank that we have taken sufficient steps to mitigate the risk exposure on an account.

As you can imagine we are unable to tell who will have their settlement period and rolling reserve increased until an application has been put in and is being processed. Please be reassured that you are under no obligation to continue with the application if the new terms offered no longer meet your requirements. If this is the case than simply reply to the relevant email and your application will be terminated.

For more information on our merchant accounts please click here