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Just a few things our customers have to say about us
As many businesses will testify, more and more people
are expecting instant answers, quality and efficiency
- and rightly so. Gone are the days of good customer
service being unique. Today it's part of business life.
Therefore it is high praise indeed for a customer to
take the time to write to us and show their appreciation.
Every single testimonial is genuine. Don't believe
us? Why not contact them and ask! You may also want
to visit our recent
projects page and view the sort of work we do.
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"Web Merchant have been a great help in bringing
my website up to date and sorting out my email hosting.
They were always contactable, unfailingly helpful and
easy to talk to. Without reliable email and web access
I simply could not work and I have total confidence
that Web Merchant will be my provider of choice for
a long time. I could not recommend them more highly
for any project."
Paul Golden
Managing Director
Golden Communications
www.goldencomms.ie
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"Web Merchant Service Ltd developed our first
website and the upgrade of that site. Their technical
expertise combined with the detailed attention given
to understand our business and its needs, and ability
to communicate on a non-technical level, have produced
a site we are extremely pleased with. The ongoing customer
support we have received has reinforced the trust we
have in them as a key supplier to our business."
Iain Mackintosh
Managing Director
Simply-4-Business Ltd
www.simply-docs.co.uk
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"When setting up our new business the website
and online store was of paramount importance. We looked
at various providers, but chose Web Merchant Services
based upon their professional image, friendly and helpful
can-do attitude, and competitive pricing. We have been
delighted with the design of the online store and the
results it has generated for us. The speed and efficiency
of Web Merchant Services also impressed us, and we were
amazed after one meeting how close the first attempt
was to the ideal layout we had hoped for!
The service we continue to receive is excellent, and
I would highly recommend Web Merchant Services to anyone
thinking of venturing into e-commerce."
Alison Dickinson
Amtek
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"Well done guys! You managed to get an idea, with
no real structure, and turn it into a successful online
business. No matter what crazy ideas I have in the future,
you will be my first port of call"
Clayton Emms
Photographer - EcoPrints (UK)
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"Cuff-Cuff has been working with Web-Merchant
for over three years now. We've found it an excellent
way, particularly for start-up businesses, to enter
the internet market. The eCommerce Builder store is
easy to use, even for IT novices. The fact that there
are fewer whizz-bangs in the standard site than on some
of the most sophisticated websites may actually be an
advantage.
The Web-Merchant support is also excellent and unstinting,
which is extremely important when developing a website
to compete in a fast-growing and fast-changing internet
market. The virtual terminal facility, although we haven't
used it all that often, was invaluable at the outset,
before the website was in place, and continued to offer
an inexpensive backup for card sales once the site was
up and running. We would recommend Web-Merchant without
hesitation to other businesses like ourselves."
Penny Tucker
Cuff Cuff
www.cuff-cuff.co.uk
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"I was very impressed by the creativity, responsiveness
and after-sales service of the Web Merchant team. Deadlines
were met and the outcome far exceeded my expectations.
I have no hesitation whatsoever in recommending them
to others"
Richard Horswell
MD - RHMR Ltd
www.rhmr.co.uk
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"I just wanted to say a huge thank you for all
your telephone support and patience when I inadvertently
'misplaced' Outlook on my computer yesterday
My life flashed before me as Outlook disappeared from
my screen. Being a very small charity we do not have
an IT department. I was in real trouble but knew that
you would help if you could. Actually, another member
of staff helped me out when my normal contact was on
holiday, so Web Merchant Services must be complimented
on employing good hearted people
Thank you once again. You are real stars"
Melanie Kemps
Director - Action trust for the Blind
www.actiontrustfortheblind.org
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"Our website is now live and the people in the
office who are using eCommerce Builder have found it
very easy to use, so full marks to you all!
Finally, I just wanted to say thanks for all your help
in making this happen - all of you at Web Merchant have
been great and for that I am grateful. I will have no
hesitation in using you again or recommending you."
Leigh Dawson
Web Designer
www.Fryboy.co.uk
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"As always, extremely quick and efficient- what
more can I say?!"
Jim Starr
Powerline Tattoo Supplies
www.powerlinesupplies.co.uk
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"When I first came to see you all I really had
was a crazy idea. I was making rabbit hutches for friends
in my back garden but now, thanks to the site and the
ability to take payments online, I have my own large
workshop and need to employ 12 members of staff just
to keep up with demand!
Any problems or questions that crept up were dealt
with quickly, efficiently and always with good humour.
Because my technical knowledge was limited, I never
felt embarrassed to admit I didn't understand something.
Luckily you always seemed to know what a "thingy",
"what's it" and a "doo da" were"
Graham Barnard
Happy Hutch Co.
www.happyhutch.com
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"Since going online we have seen our sales go
from around 10 a week to an average of 100. This was
the most cost-effective piece of business I have ever
conducted"
Paul A Coulson
PAC Car Electronics
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"I was pleasantly surprised to see the response
I got from yourselves last week when phoning to enquire
about the possibility of opening another merchant account
due to problems I was experiencing with one of your
partners. Instead of pushing me towards opening a new
account, you took my case on board, always calling back
when you said you would, be that 10 minutes or end of
the day. All in all it was a pleasant surprise by today’s
customer services!"
Sohail Syyed
Acyna Ltd (formerly Photon Software LTD)
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"Thank you for all your help in transferring our
merchant account across and integrating our shopping
cart. I would also like to thank you for your continuing
support, help and patience"
Adrian & Gillian
Golden Age Books
www.goldenagebooks.co.uk
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"We have worked with Web Merchant now for nearly
3 years and have always found them to be a company who
will always go that extra mile. They developed a website
that not only looks great and was professionally done
but also produces results in terms of online sales.
The fact that when you ring you instantly get through
to someone without having to play phone bingo, and that
you could have a laugh and a joke with them, made my
experience even more enjoyable"
Lisa Holmes
Eco Prints Online
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"When I contacted you I was looking for a professional
website and I was really delighted with the result.
The design was perfectly suited to my needs"
Shaun Williamson
Williamson Contractors
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