for your very quick replies throughout the application (and
beyond). I appreciate you taking the time to handle this
personally and making the whole procedure painless."
Alexander Richard Eberl
Lotus Driving Academy
"We have used you for many
years now. You always provide outstanding service and represent
value for money compared to other similar companies in the
market. I will continue to recommend web-merchant without
hesitation - thank you."
Bridlington Motor Auction
"I just wanted to say how
much I appreciate the speed of setting up the account and
the dedication your application dept put into getting the
account live as quickly as possible. I felt under so much
pressure setting up the business but the payments side was
one less thing to worry about - thanks ever so much"
"Web Merchant Service Ltd
developed our first website and the upgrade of that site.
Their technical expertise combined with the detailed attention
given to understand our business and its payments needs,
and ability to communicate on a non-technical level, have
produced a site we are extremely pleased with. The ongoing
support we have received has reinforced the trust we have
in them as a key supplier to our business."
has been working with Web-Merchant for over three years
now. We've found it an excellent way, particularly for start-up
businesses, to enter the internet market. The eCommerce
Builder store is easy to use, even for IT novices. The fact
that there are fewer whizz-bangs in the standard site than
on some of the most sophisticated websites may actually
be an advantage.
The Web-Merchant support is also excellent and unstinting,
which is extremely important when developing a website to
compete in a fast-growing and fast-changing internet market.
The virtual terminal facility, although we haven't used
it all that often, was invaluable at the outset, before
the website was in place, and continued to offer an inexpensive
backup for card sales once the site was up and running.
We would recommend Web-Merchant without hesitation to other
businesses like ourselves."
"I just wanted to say a huge
thank you for all your telephone support and patience throughout
my application. My life flashed before me as my application
documents disappeared from my screen. Being a very small
charity we do not have an IT department. I was in real trouble
but knew that you would help if you could. Actually, another
member of staff helped me out when my normal contact was
on holiday, so Web Merchant Services must be complimented
on employing good hearted people. Thank you once again.
You are real stars."
Action trust for the Blind
"WOW a company that actually
keeps people informed. Even if there wasn't any actual news
to report it was nice to know you hadn't forgotten about
my application and was pushing it through as hard as you
could. I would also like to say a big thank you to the staff
who I spoke to who not never got upset with me when I lost
a couple of documents three times - oops!"
"Since going online we have
seen our sales go from around 10 a week to an average of
100. This was the most cost-effective piece of business
I have ever conducted and was so easy with all your help
Paul A Coulson
"Thank you for all your help
in transferring our merchant account across and integrating
our shopping cart. I would also like to thank you for your
continuing support, help and patience."
Golden Age Books
a company that doesn't see just black and white but also
shades of grey with regards to business and trying to get
an application through. You are also always happy to discuss
future plans and crazy ideas I may have for online payments.
It's really appreciated."
"Web Merchant have been
a great help in bringing my website up to date and sorting
out my online payment system. You were always contactable,
unfailingly helpful and easy to talk to. Without reliable
online payments I simply could not work and I have total
confidence that Web Merchant will be my provider of
choice for a long time. I could not recommend you more
highly for any project."
"Thank you very much again for all your time and
support. The payments industry could do with a few more
guys like yourself"
BNG Int Ltd
"We have been more than
happy with the service provided by you over the years.
Since we took over the hotel in 2004 we have been working
together and you continue to excel, whether it's a simple
query by phone or email, it's nice to know there is
always someone ready to respond quickly"
"When setting up our new
business the website and online store was of paramount
importance. We looked at various providers, but chose
Web Merchant Services based upon their professional
image, friendly and helpful can-do attitude, and competitive
pricing. We have been delighted with the design of the
online store and the results it has generated for us.
The speed and efficiency of Web Merchant Services also
impressed us, and we were amazed after one meeting how
close the first attempt was to the ideal layout we had
The service we continue to receive is excellent, and
I would highly recommend Web Merchant Services to anyone
thinking of venturing into e-commerce."
Owner and Manager
"I was very impressed
by the creativity, responsiveness and after-sales service
of the Web Merchant team. Deadlines were met and the
outcome far exceeded my expectations. I have no hesitation
whatsoever in recommending them to others."
website is now live and the people in the office who
are using eCommerce Builder have found it very easy
to use, so full marks to you all! Finally, I just wanted
to say thanks for all your help in making this happen
- all of you at Web Merchant have been great and for
that I am grateful. I will have no hesitation in using
you again or recommending you."
Fryboy Betting Tips
"As always, extremely
quick and efficient. Also in over 10 years not one moment
of downtime on the payment page. Great works everyone
- what more can I say?!"
Powerline Tattoo Supplies
"When I first came to
see you all I really had was a crazy idea. I was making
rabbit hutches for friends in my back garden but now,
thanks to the site and the ability to take payments
online, I have my own large workshop and need to employ
12 members of staff just to keep up with demand! Any
problems or questions that crept up were dealt with
quickly, efficiently and always with good humour.
Because my technical knowledge was limited, I never
felt embarrassed to admit I didn't understand something.
Luckily you always seemed to know what a "thingy",
"what's it" and a "doo da" were."
Happy Hutch Co.
"I was pleasantly surprised
to see the response I got from yourselves last week
when phoning to enquire about the possibility of opening
another merchant account due to problems I was experiencing
with one of your partners. Instead of pushing me towards
opening a new account, you took my case on board, always
calling back when you said you would, be that 10 minutes
or at the end of the day. All in all it was a pleasant
surprise by todays customer services!"
Acyna Ltd (formerly Photon
"We have worked with Web
Merchant now for nearly 8 years and have always found
them to be a company who will always go that extra mile.
They not only provided the floorless merchant facility
but also developed a website that not only looks great
and was professionally done but also produces results
in terms of online sales. The fact that when you ring
you instantly get through to someone without having
to play phone bingo, and that you could have a laugh
and a joke with them, made my experience even more enjoyable."
Eco Prints Online