Customer Support Area > Getting Started

Getting Started
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When your sign up for our shared business hosting account you will be sent an e-mail with your username and password.

This username and password is important as it will be used for all subsequent sections.

If you have not recieved your welcome e-mail, please e-mail us at:
support@web-merchant.co.uk or phone support on +44 (0)1482 500334

Getting your files onto the web quickly

Use some FTP software or Windows Explorer to FTP your website to your new share.

Your FTP hostname is:

[yourdomain].datagate.net.uk

(e.g. if your domain is ilovewebmerchantservices.co.uk then the FTP host path is ilovewebmerchantservices.datagate.net.uk)

You username and password can be found in your welcome e-mail.

For a tutorial for using WSFTP LE click here. For Smart FTP click here

Set up e-mail accounts

By default all e-mails sent to your domain are sent to a catch all mailbox. Depending on your hosting package you can set up additional mailboxes.

1. Log in to your Shared Business Hosting Control Panel.
2. In the left hand menu select 'Mailbox Management'.
3. Click 'New Mailbox'
4. Enter the e-mail address you require.
5. Enter and confirm a password for the new account.

[Note: The account username and e-mail address are the same. ]

Configure your e-mail client

Visit our E-mail support page for detailed instructions on how to get your e-mail software set up.

Check your site statistics

Log in to your Shared Business Hosting Control Panel.

In the left hand menu click 'Real-time web stats'

Click 'Go to LiveStats'

You will be taken to your LiveStats page!