Step Application Process
Below is information
on the application process, including 'Go Live'
Each account has pros and cons depending on
your business, country of incorporation and financial
situation. If you need everything, for example you are
new to online payments, then please choose either the
Account or High-Risk
Merchant Account (depending on your business).
Please click the steps
below to expand and view more information
Please note that you are in fact signing up for
our service and not simply enquiring further. This
means that if you are accepted
you will be liable for payment. If, however, we
are unable to provide an account or we need to offer
terms different to advertised (please
see disclaimer below) and you wish to walk away,
you may do so with nothing to pay!
Please also note that it is unfortunately against
company policy to process applications
made to each of our different accounts for the
same business (unless indeed you want more than
one account) due to the amount of work involved
for each one. It also means that if we provide you
with an account, regardless of whether or not you
have been accepted elsewhere, you will be liable
When you apply online you will receive an email
normally within 2 - 3 business days
informing you if you have passed the initial
stage or not. If so, you will receive an
email with a short list of pre-completed
supporting documents to return.
Once all forms and supporting documents have been
received back to us, your application will be assessed,
then you will be contacted with a decision. You
will also be contacted if any questions regarding
your application arise.
Please be aware that if there are problems with
the paperwork submitted, such as incomplete data
or inconsistencies, those issues will delay account
approval. We find that when an application
takes longer than anticipated, 9 out of 10 times
this was down to the fact that the merchant did
not provide everything asked of them or that their
website did not comply as requested.
Please make sure that the following are
done to enable us to set your account live in a
your account has been approved you be notified via
email. We will also be set-up and provided with
the relevant integration test accounts and technical
support back office. The relevant contracts and
agreements will then be drawn up and sent to you
(again, via email).
If you are still integrating your website when
we make you live you can start to use your Virtual
Terminal straight away. With the High-Risk Merchant
Account + Gateway, which uses the VPOS
system, you must have had your websiteintegrated and tested
before this can happen (unless a MOTO only account).
Want to speed
up your application? For 10 simple ways to speed up
your application please
timeline - This is the typical timeline, provided
that all documents have been submitted.
do I pay for the merchant account?
Nothing to pay now - You do not pay anything until
your account is live and trading.
Payment is applicable once the account has been set-up.
The set-up fee and monthly charges are taken directly
from your merchant account once you have enough to
cover the amounts owed. This means that you do not
need to pay anything until you have started trading.
With regards to the annual fee associated with the
High-Risk Merchant Account, this will be invoiced
once the account is live
With both accounts you will be updated via email. If
you have not received your emails please check all spam
filters and junk mail folders before contacting us as
this can often be the reason for missing emails. AOL
is especially known for deleting or junking email.
Please note that due to an applicants status and/or
business model and following a full risk assessment
of an application, we are unfortunately sometimes required
to increase two specific elements: the settlement period
and the rolling reserve, in order to increase the merchant's
chance of obtaining a merchant facility with one of
our sponsor banks
Indeed a longer settlement period and a larger rolling
reserve are more likely to reassure our processing bank
that we have taken sufficient steps to mitigate the
risk exposure on an account.
As you can imagine we are unable to tell who will have
their settlement period and rolling reserve increased
until an application has been put in and is being processed.
Please be reassured that you are under no obligation
to continue with the application if the new terms offered
no longer meet your requirements. If this is the case
than simply reply to the relevant email and your application
will be terminated.