you have completed the secure online application, you will be
contacted via email informing you if you have passed the initial
stage or not. If we can indeed help we will email out all the
documents as well as provide all the costs and fees. It is at
this stage that you will also be allocated with an account manager
for any queries you may have or if you need assistance with
preparing the documents.
click the steps below to expand and view more information
When you apply online you will receive
an email informing you if you have passed the initial
stage or not. If so, you will receive an email with a
short list of supporting
documents to return. With our solution one account
you get an instant decision.
Once all forms and supporting documents
have been received back to us (if requested), your application
will be assessed, you will then be contacted with a decision.
You will also be contacted if any questions regarding
your application arise.
Please be aware that if there are any problems
with the paperwork submitted, such as incomplete data
or inconsistencies, those issues will delay account approval.
We find that when an application
takes longer than anticipated, 9 out of 10 times this
was down to the fact that the merchant did not provide
everything asked of them or that their website did not
comply as requested.
Please make sure the following are
done to enable us to set your account live in a timely
Once your account has been approved you
will be notified via email. We will then set-up and provide
the relevant integration test accounts and technical support
back office. The relevant contracts and agreements will
then be drawn up and sent to you (again, via email).
If you are still integrating your website
when we make you live, you can start to use your Virtual
Terminal straight away. With the High-Risk Merchant
Account and Gateway, which uses the VPOS
system, you must have had your websiteintegrated and tested before
this can happen (unless a MOTO only account).
partners with over 20 UK, European and Worldwide acquiring banks
Word of warning regarding
On the application you will be asked
to give an estimated monthly online turnover. These will most
likely be guesstimates as 80% of applicants have not yet started
to trade online. Because of this please do not over exaggerate
these estimates as they can in fact seriously hinder your application.
Certain applicants think by exaggerating the amounts we will
be more keen to help them. However this is not the case.
The fact that you have put a very large monthly turnover or
a large 'Average Transaction Amount' (ATV) may mean you are
actually deemed a higher risk so therefore do not get an account.
In fact by keeping your ATV below £400 means your have
a much greater chance of getting an account. If you do in fact
have a high ATV then we will most likely need to see the latest
set of financials for the company to make sure that the health
of the business is sound
When do I
pay for the merchant account?
to pay now - You do not pay anything until your account is live
Payment is applicable once the account has been set-up. The
set-up and monthly fees and transaction charges are taken directly
from either your merchant account or via Direct debit from your
bank account once you have enough to cover the amounts owed.
This means that you do not need to pay anything until you have
The annual fee associated with the High-Risk Merchant
Account will be invoiced for once the account is live.
Can I choose the acquirer
I am set-up with?
Depending on your application depends on which acquirer we
feel will be able to help. Unfortunately until an application
is received we are unable to state which acquirer we will use.
However if you do not wish to use them, you can either ask us
to place you elsewhere or simply walk away.
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Once the application and all documents
have been received the account can be made live
in just 48 hours - more
As part of the application process, and only
done once we have received all the relevant documentation
back and we start to process your application, we perform
four main checks.